Frequently Asked Questions
What are the advantages of starting a subscription instead of one-time purchase?
Subscription will remove the hassle of ordering again for the future months. You can cancel your subscription any time.
How can I cancel my subscription?
You can use the subscription link you received after your first payment or email to firstname.lastname@example.org
Can I buy without a subscription?
Yes, you can pick the One-Time purchase option at the product page and complete the checkout.
What is included in the boxes?
EarlyLearny's each set contains a book that corresponds to the month of your child. Each book is filled with a month of fun activities that promote your child's motor, social, emotional, linguistic and mental development. There are also necessary toys/equipment that are needed to make the activities, other mobile activities, and children books for you to be able to read with your child.
How does gift card work?
At the checkout page, you can enter the card number into the "Discount Codes" section.
How do I report a problem with my box?
Please email to email@example.com. We response all emails in 48 hours.
How do I start a subscription?
You can pick the subscription option from product page. When you complete the purchase you will receieve a seperate email from our subscription provider 'Seal Subscriptions'.You can see the details of your subscription from the link in the email.
Do you have a plan for referrals?
We are working to create a referral program. If you have any ideas to share please email firstname.lastname@example.org
When do you dispatch items?
The next working day after your payment.
How can I track my delivery?
We use Anpost and Fastway courier services. When we dispatch your items, you will receive an email which has the tracking id.
How much is shipping?
Shipping is FREE for all boxes.
When do you charge my subscription?
Every month same day your card will be charged the subscription amount automatically. Then your item will dispatch the next working day.
Also if you want you can change the date of your subscription from your portal page.
How do I update my payment details?
You can update your details from subscription page. You will receive the link of this page when you first complete your purchase.
What payment methods do you have?
For now we use Shopify Payments method which also supports Google Pay. Do you want to see more payment method? Please send us a quick email. email@example.com